Refund policy

Return & Refund Policy


Last Updated: 25 June 2026


Thank you for shopping with Syncere Apparel. Every item is made to order specifically for you. Because of the custom nature of our products, we maintain the following return and refund policy.


 

Damaged, Defective, or Incorrect Items

We stand behind the quality of our products. If you receive an item that is:

  • Damaged during shipping
  • Defective
  • Misprinted
  • Incorrect from what was ordered


Please contact us within 7 days of receiving your order.


To process your claim, please provide:

  • Your order number
  • A description of the issue
  • Clear photos showing the problem


Upon review and approval, we will provide a replacement item or refund at no additional cost to you.


Refund Eligibility

Refunds may be issued when:

  • An item arrives damaged or defective
  • An incorrect item was received
  • Your order is lost in transit and confirmed by the carrier
  • A replacement cannot be provided


Refunds are issued to the original payment method used during checkout.


Order Cancellations

Orders may be canceled within 1 hour of purchase. After production begins, orders cannot be canceled because each item is custom-made specifically for you.


Exchanges

We do not offer exchanges for incorrect size selection. Please refer to our sizing charts before placing your order.


If you receive the wrong product or a defective item, we will replace it at no charge.

 

Returns

All Syncere Apparel products are made to order. Therefore, we do not accept returns or exchanges for:

  • Incorrect size selection
  • Change of mind
  • Buyer’s remorse
  • Preference changes after purchase
  • Orders placed with an incorrect shipping address provided by the customer


Please carefully review product descriptions, sizing charts, colors, and shipping information before placing your order.


Shipping Issues

Syncere Apparel is not responsible for delays caused by:

  • Shipping carriers
  • Weather events
  • Customs processing
  • Incorrect addresses entered by customers


If a package is returned due to an incorrect address provided by the customer, the customer may be responsible for additional shipping fees to reship the order.


Contact Us


If you experience an issue with your order, please contact us at:


Email: cheekstissue@gmail.com


Website: SyncereApparel.com


Please include your order number and photos (if applicable) so we can assist you as quickly as possible.


Thank you for supporting Syncere Apparel.

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